Shipping policy
At Sorcerers Company, we are committed to delivering our premium products quickly, safely, and in perfect condition. Please review our shipping policy before placing your order.
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🚚 Shipping Areas
• Crystal-clear ice: Local delivery only within the Miami area.
• Non-perishable products (glassware, bar tools, accessories): Shipped nationwide within the continental United States, except Alaska, Hawaii, and U.S. territories.
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⏰ Processing Times
• Orders are processed within 1 to 3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
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📦 Estimated Delivery Times
• Crystal-clear ice: Local delivery scheduled within 24 to 72 hours, depending on availability, weather, and delivery routes.
• Non-perishable products: 3 to 7 business days, depending on your location.
You will receive a confirmation email with tracking information once your order has shipped.
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💲 Shipping Fees
• Shipping costs are calculated at checkout based on weight, volume, and delivery address.
• Free shipping for orders over $100 USD (applies to non-perishable products only).
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⚠️ Restrictions & Important Information
• Customers are responsible for providing a valid and complete delivery address.
• We are not responsible for delays caused by external factors (severe weather, force majeure events, or carrier delays).
• Perishable products (crystal-clear ice) are non-refundable if the recipient is unavailable at the delivery address on the agreed date and time window.
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📬 Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at info@sorcererscompany.com with photos and details. We’ll do our best to resolve it promptly.
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🌍 International Shipping
We do not ship internationally at this time. We hope to expand our delivery areas in the future.
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Thank you for choosing Sorcerers Company.
For any questions, email us at fonseca@sorcererscompany.com or reach out through our contact form